Processing Time

Once your order is placed, it will be processed within 1-2 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be extended slightly, but we will always work to get your order prepared and shipped as quickly as possible.

Shipping Options

We offer the following shipping methods to meet your needs:

• Standard Shipping: Delivery within 4-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Free Shipping: Available for orders over [Insert Threshold Amount].

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for the tracking information to update. You can use the tracking link provided to stay updated on the status of your delivery.

Shipping Destinations

We currently ship to all regions within [Insert Country/Region] and select international locations. For international orders, please note that shipping times and fees may vary depending on the destination. Any customs fees, duties, or taxes are the responsibility of the customer.

Address Accuracy

Please double-check your shipping address at checkout to ensure accurate delivery. [Your Store Name] is not responsible for delays, misdeliveries, or lost packages resulting from incorrect or incomplete address information provided at checkout.

Lost, Damaged, or Delayed Packages

While we strive to ensure your order arrives in perfect condition, sometimes unexpected issues can occur during transit. If your package is lost, damaged, or significantly delayed, please contact us at mdanyal5256@gmail.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue promptly and ensure you receive your order or a replacement.

Contact Us

If you have any questions or concerns about your shipment, or if you need assistance with tracking your order, please don’t hesitate to contact our customer service team at mdanyal5256@gmail.com. Thank you for choosing [Your Store Name]! We are excited to bring a little matcha magic to your doorstep and look forward to serving you again soon.